BOSTON (CBS Connecticut) — One child and one case of the “terrible two’s” caused officials on-board a JetBlue flight to boot the toddler’s entire family.
According to KSL-TV, when Dr. Colette Vieau’s daughter Natalie became a handful on a plane bound for Boston from Turks and Caicos on Feb. 18, the flight crew asked the family to leave.
“We were holding them down with all of our might, seat belt on,” Vieau told KSL in relation to Natalie and her 3-year-old sister, Cecilia. “And I said, ‘We have them seated. Can we go now?’ She said the pilots made a decision to turn the plane around.”
A statement reportedly released by JetBlue explains that the pilot felt there were safety concerns in relation to the child’s behavior.
“Flight 850 … had customers that did not comply with crew member instructions for a prolonged time period,” the statement read. “The Captain elected to remove the customers involved for the safety of all customers and crew members on board.”
The family was stranded, without any additional flights to Boston for the rest of the day, and forced to spend an additional $2,000 on booking new flights home and finding accommodations for the night.
Though Vieau tried to calm her daughters down by holding them, federal law forbids children from riding in their parent’s laps above the age of two. Natalie had reportedly just celebrated her second birthday.
“I don’t know that I could blame JetBlue, to be totally fair,” Vieau told the station. “I just feel like it’s airplane travel today in general. I was certainly upset by the way this flight attendant handled the situation. As a result, yeah, I would probably try to avoid JetBlue in the future.”