Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
Computer Support Call Leads To Burglary Arrest Mike Witonis got an email from Apple thanking him for calling customer service about his laptop computer. Problem is, someone had stolen it from him a year earlier.
Connecticut Verizon Workers Among Those Affected In Call Center Shake-upAbout 3,000 Verizon Wireless workers will have to transfer to different offices or find new jobs as part of a shake-up that will close five of the company's customer call centers.

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