SHELTON, Conn. (CBS Connecticut) – TV, phone and internet company Optimum says it’s laying off nearly 600 Connecticut employees. The pink slips are going out to workers at the company’s call center in Shelton and back office operations in Stratford, as the company closes the facilities effective in November, said a spokeswoman for Altice USA, Optimum’s parent company.
The company cites dropping call volume for the closures. Officials say customer calls will be routed to contact centers in the Bronx, Long Island and New Jersey.
This layoffs do not affect Optimum’s field service operations in Connecticut. The company says it will continue to employ hundreds in the state.
Affected workers are being offered severance packages and outplacement support, said the company.
Altice acquired Cablevision and its Optimum offerings in June.
The company issued the following statement:
“Altice USA is committed to Connecticut and to serving the local communities with best-in-class products and service. As a company driven by technology, investment and innovation, we are introducing some exciting changes to our offerings, including speed increases and new products, which are focused on delivering a superior experience to all of our customers.
Over the last few years, there have been investments and enhancements to our Optimum products and services, making them more reliable and providing more customer service touch points than ever before. As a result, we have seen a significant improvement in customer call volume and patterns. As we look to strengthen our operations in the nation’s most competitive market, we are aligning our contact center organization to meet the current needs of our customers.”