DMV Hires Company To Suggest Ways To Speed Up Wait Times

(CBS Connecticut ) — The state Department of Motor Vehicles has hired a contractor to do a half a million dollar review of its services.

Over the next six months, the contractor will look for ways to reduce customer wait times. Commissioner Michael Bzdyra was asked if there are any particular areas that might be ripe for change.

“Sooner rather than later there will be some low-hanging fruit that will help us,” Bzdyra said. “But right now they just started and we are working closely with them to find areas where we can cut wait times for our customers.”

The review will begin by taking a look at the department’s branch offices.

Contractor MorphoTrust already works on the state’s drivers license program.

Bzdyra says the $560,000 study will be paid for with money saved when the state cancelled the most recent phase of a computer upgrade by 3M.

Earlier stages of the upgrade resulted in long lines and incorrect registration information being sent to other government agencies.

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