(Hartford, Conn./CBS Connecticut) – As of July 1, Governor Dannel Malloy says Connecticut consumers can enjoy greater transparency when it comes to residential electric rates.
Following complaints from consumers regarding price spikes over the winter, the legislature this past session adopted the Electric Supplier Consumers Bill of Rights.
Malloy says it does away with misleading and deceptive marketing practices by giving consumers information and resources they need to shop around for the best price.
Among other things, customer bills must show comparative rates on customer bills providing them information to make informed choices.
Also, utilities are required to switch customers back to standard service within 48 hours and to another supplier within 30 days.
The state Public Utilities Regulatory Authority reported receiving over 1,300 complaints from consumers concerning suppliers.