HARTFORD (CBS Connecticut) – Judy Short suffers from anxiety when she travels, so when she flew from Oregon to help a sick friend in Connecticut, she brought along her therapy dog, Tequila.
“There are people like myself that have anxiety and she travels with me to help me keep my mood a little easier,” Short told WNTH-TV
She flew into Bradley International with the dog on her lap, so she didn’t expect any trouble on her flight back home.
At the counter, United Airlines agents told Short she did not have the proper paperwork to bring her dog on the plane.
Jones says she has a prescription from a doctor,
“That’s her signature,” Short told the station, pointing to the handwriting. “It was written on Aug. 13 and I have flown three times with this on various airlines.”
But a United spokesman says what Jones has is not the proper paperwork.
Charles Hobart told WNTH-TV that the airline tried to work with Short and asked her to get her doctors to fax the proper paperwork, which, he says, she refused to do.
He says United offered said they did offer to fly her on another flight with Tequila in a kennel under her seat. Short says that won’t work because she needs to have Tequila in her lab to calm her nerves.
“They paged me for the flight and I said I’m obviously not going on my flight because I am still here,” Short said. “Then she says we have done everything we can do but you can’t go on the flight.”
t on another carrier as well as allow Tequila fly in a kennel under her seat. Short declined because she needed to be able to pet and hold Tequila to calm her nerves.
Hobart says that United refunded Judy for her ticket to Oregon and baggage fees.
“I’m just sad that humans will do this to somebody and that’s just not customer service,” Short said.
The airline said the policy is in place so people don’t claim normal pets as therapy pets and planes become overrun with cats and dogs.
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