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DMV Announces Modernization Efforts

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Connecticut DMV (credit: ct.gov)

Connecticut DMV (credit: ct.gov)

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WETHERSFIELD, Conn. (CBS Connecticut) _ Governor Dannel P. Malloy Thursday announced that the Department of Motor Vehicles (DMV) is now accepting appointments for learner’s permit tests in the Old Saybrook office as part of the department’s major computer upgrade so that businesses and customers can do more transactions online without coming into a DMV office. Old Saybrook now joins Waterbury, Danbury, Bridgeport, Cheshire, Norwalk, Wethersfield, Hamden and Willimantic in offering learner’s permit testing by appointment.

This test-by-appointment system is part of a new and growing service DMV started in 2012 to help customers avoid waiting in line. It captures DMV’s efforts to better integrate technology that produces taxpayer savings and makes government more responsive. The first available appointments start May 13.

“From the start, our goal has been to make it easier to do business with state agencies by streamlining government and making it more accessible to residents,” said Governor Malloy. “In particular, the current operating environment at DMV is 30 to 40 years old and does not provide the flexibility for on-going state and federal changes that will be required in the future. Through DMV’s Modernization Program, we are upgrading various pieces of antiquated technology and systems used throughout the agency in a manner that facilitates efficiency and practicality. Based on the feedback we have received from DMV customers thus far, we are making significant progress toward that goal.”

The modernization program is bringing a number of different enhancements to DMV and the most popular so far has been scheduling online a learner’s permit test. Other efficiency changes by offering online services include certain registration renewal, checks on status of licenses and registrations, and look ups for vanity plate combinations. However, test-by-appointment is the most popular. More than 90 percent of customers who have visited the eight offices so far offering the service said they would recommend it to others. Old Saybrook has become the ninth office taking appointments for teen and adult learners’ permits.

“We are making strong strides in this effort to turn around an old system that posed many inconveniences to customers. Customer convenience is at the heart of the reasons we are doing this upgrade and these all are necessary changes that we simply cannot afford not to make,” said DMV Commissioner Melody A. Currey. “These are also complex changes to be made and while some deadlines came and went, we have held steady on a path to success and the positive results are happening. We also need to remember that technology has changed significantly in the last three decades and that has prevented us from making the service improvements until now that we feel are needed for our customers.”

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