NEW HAVEN, Conn. (AP) _ Metro-North Railroad is defending its response to customer service as a commuter advocate launches an online effort including social media to air complaints directly to the railroad and elected officials.
Metro-North said Monday it has a responsive customer service department and its employees resolve thousands of issues in real time each day.
Jim Cameron says commuters are fed up after recent derailments, service outages and stranded passengers.
Cameron says the Commuter Action Group is encouraging commuters to immediately report problems such as late trains and lack of heat directly to the railroad and copy the complaint via email to their elected official. Complaints also are being tweeted to Metro-North and elected officials.
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