HARTFORD (CBS Connecticut ) — If you signed up for insurance on the Connecticut Insurance Exchange under the Affordable Care Act and still do not have your enrollment information,  the state Insurance Department has some reassuring information for you.

The Insurance Department says Anthem Blue Cross Blue Shield is providing some extensions for those customers who chose coverage under Anthem.

Anthem is extending the deadline for premium payment to January 31st,  with coverage retroactive to January first,  and is offering on-line, telephone and in-person payment options as well as pay-by-mail.    The company also is setting up a special e-mail address for Connecticut customers having problems with the telephone system or web site.

The commpany says customers who have paid their initial premium should receive their insurance ID card in the mail in 7 to 10 business days from the time the payment is processed.  Or, the customer can download and print a temporary ID card on the anthem website.

The Insurance Department says it has been working with Anthem to insure that the needs of their customers are met,  to ease customer frustration and uncertainty.

To pay online, customers who have their Application ID can go to the company website:

For telephone payments, customers can call 1-855-738-6644.

Those who have received a payment letter from Anthem and have not paid the premium can pay by check or credit card in person at the company’s Wallingford headquarters at 108 Leigus Road, Wallingford,  Monday to Friday 9:00 a.m. to 4:00 p.m. .  Or, those with an Application ID can mail payments to Anthem at Anthem Blue Cross and Blue Shield, Individual Services, P.O. Box 9041, Oxnard, CA 93031-9041

Anthem also provided a page with “frequently asked questions.”

WTIC’s Ray Dunaway talked with Kevin Counihan, CEO of Access Health CT about the extension:


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