Consumers Give Health Exchange High Marks
CBS Connecticut (con't)
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According to an ongoing customer satisfaction survey, most who have used the Connecticut-based insurance exchange were pleased with the experience.
The survey shows 82 percent of respondents are “extremely likely” or “very Likely” to recommend Access Health CT to a friend or collegue.Two-thirds of respondents were “extremely comfortable” or “very comfortable” with the resources available in helping select a health plan , including plan detail comparison, the ability to sort plans by price,and plan ratings.86 percent find the websites support tools to be usedful in answering applicants enrollment questions.
The survey was conducted by Deloitte, an auditing and consulting firm working with Access Health CT and included feedback from 700 customers who used the Access Health CT webiste between October 1 and October 13.