Customers of a Meriden-based heating oil company are being advised to look for a new supplier.
Ace Oil Co. has closed its doors this week and Assistant Attorney General Brendan Flynn says consumers who were expecting deliveries should seek an alternate home heating oil supplier as soon as possible.
Meanwhile, Flynn says customers should keep all paperwork while the AG’s office and the attorney general review the matter.
“My office is working closely with [Department of Consumer Protection], and we have been in contact with representatives of the company,” said Attorney General Jepsen. “While we are reviewing the situation, Ace Oil customers should take steps to find an alternate supplier to fulfill their heating oil needs and can contact DCP to file a complaint.”
DCP has posted a complaint form on its Web site that consumers can use for this purpose. Consumers can also file a complaint with DCP by calling toll-free 1-800-842-2649.
Additionally, Jepsen says customers who have paid for any product or service from Ace Oil by credit card and did not receive the product or service are advised to contact their credit card company as soon as possible to dispute payment of the balance owed.