Subway Apologizes For Shorting Customers On ‘Footlong’ Sandwiches

January 25, 2013 2:33 PM

Subway co-founder Fred DeLuca poses with a sandwich in a Parisian Subway restaurant on June 17, 2011. (credit: ERIC PIERMONT/AFP/Getty Images)

Filed under

News

Related tags

fast-food chain, footlong sandwiches, Subway

NEW YORK (AP) — Subway is apologizing that its “Footlong” sandwiches fell short of expectations.

The world’s largest fast-food chain faced widespread criticism last week after a man posted a photo online showing a “Footlong” next to a tape measure that showed it to be just 11 inches. Subway said Friday that it’s redoubling efforts to “ensure consistency and correct length” in all its sandwiches.

The company had already noted last week that bread length could vary when franchisees don’t bake to its exact specifications and that it would reinforce policies to ensure consistency.

In a statement Friday, Subway expressed “regret” for “any instance where we did not fully deliver on our promise to our customers.”

It declined to comment on lawsuit filed this week by two New Jersey men over the subs.

Subway Apologizes For Shorting Customers On Footlong Sandwiches

http://fxgreenzone.org/2013/01/subway-apologizes-for-shorting-customers-on-footlong-sandwiches-cbs-connecticut/ Subway Apologizes For Shorting Customers On ‘Footlong’ Sandwiches « CBS Connecticut – FxGz | FxGz

[...] Added by on January 26, 2013.Saved under Hot Pages Subway Apologizes For Shorting Customers On ‘Footlong’ Sandwiches « CBS Connecticut [...]
http://karensunhumbleopinion.com/2013/02/11/random-thought/ Random Thought…. | karensunhumbleopinion

[...] Subway Apologizes For Shorting Customers On ‘Footlong’ Sandwiches (connecticut.cbslocal.com) [...]
http://theparkhurstgroup.com/subway-social-media-bad-pr-and-recovery/ Subway, Social Media, Bad PR and Recovery | The Parkhurst Group

[...] you can see from the news story, a disgruntled customer took to the web to show his displeasure with being served a sandwich that [...]