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Utility Surveys Customers On Storm Response

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NEW HAVEN, Conn. (AP) _ The United Illuminating Co. is surveying customers to find out what they thought of the utility’s work restoring power during and after Superstorm Sandy.

The New Haven Register reports that UI’s random telephone survey began last week and is expected to end soon after Thanksgiving.

Spokesman Michael West says UI wants to know what customers think, what their expectations are of the utility and how they believe UI can do a better job.

Among the questions UI is asking is how much more customers would be willing to pay for electricity to bury power lines underground.

UI serves 325,000 customers in 17 towns in the New Haven area and  Bridgeport. The utility had a peak of 187,000 of its customers without power during the Oct. 29 storm.
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Information from: New Haven Register, http://www.nhregister.com

(Copyright 2012 by The Associated Press.  All Rights Reserved.)

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