HARTFORD, Conn. (AP) _ The Connecticut Department of Children and Families says an internal investigation has found it did not mishandle a case in Torrington where five children were found living in filthy conditions, but will have to improve its service response hotline.
DCF officials announced Thursday that an investigation called by the agency’s commissioner found the department was in the process of taking legal steps to remove the children from their garbage- and illegal drug-filled apartment before their mother and her boyfriend were arrested last month.
Officials also said the review found that the agency will need to improve its hotline, which left police responding to the Torrington case on hold for a half hour.
They say changes include boosting the number of the call center staff and assigning more social workers to requests for assistance.
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